Customer Success

We have the Happiest Customers in the Industry

Companies that care about getting great client service choose GoCo, because we’re going the extra mile to deliver the best support in the industry.

Real People, Dedicated to Your Team’s Success

We know that the stakes are high when it comes to supporting your talent, so we assign a real-life human that’s dedicated to holding your hand every step of the way. You can call, email, or chat with your CSM whenever you need a hand, and we’ll bend over backward to give you a great experience.

“It’s pretty unique to have a dedicated customer service person that I can reach out to directly via email or phone. I’ve even had the opportunity to speak with the CEO of GoCo when I’ve had larger needs. That just wouldn’t happen with any other software.”

– Naomi Honig, Caliper Foods

Net Promoter Score

Our customers are 3x more likely to recommend GoCo compared to industry averages

Source: NICE Satmetrix

Faster, More Hands-On Implementation

Our customers report that compared to other HR systems, GoCo’s implementation service is faster, easier, and more successful across the board. We assign a dedicated Implementation Manager to your project, who scopes your needs, processes your data, and does all the heavy lifting to bring your data and processes to life in GoCo. These elements earn us the best HR software reviews.

“GoCo was able to get our company fully implemented in record time!. Amazing!”

– Melissa Chadd, Hammer Down Oilfield

Have questions about our implementation process, or want a custom quote?

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Rated Best in Customer Satisfaction

Don’t take our word for it! Check out our reviews on G2 Crowd to see why we’re rated Best Support and Fastest Implementation in the HR software category.

“Easy transition to help make our HR processes more efficient and Client Success Manager is awesome!”

“GoCo helped us improve our relationship with our employees because they started to see that we were taking steps to ensure that they were being treated properly, and that they were receiving the attention that they needed.”

“Great customer service … and a great product!”

“Every year [during open enrollment], I would have sleepless nights just trying to get people to finish their paperwork on time. With GoCo, the process is just so much easier.”

“If there is an issue, GoCo finds a solution. When they say they’ll figure it out and get back to the customer, they mean it.”

“GoCo had everything planned out for us. We just gave them the raw information for health insurance, dental plans, life insurance, and pay cycles, and they put everything in for us.”