Customer Success

We have the Happiest Customers in the Industry

Companies that care about getting great client service choose GoCo, because we’re going the extra mile to deliver the best support in the industry.

Real People, Dedicated to Your Team’s Success

We know that the stakes are high when it comes to supporting your talent, so we assign a real-life human that’s dedicated to holding your hand every step of the way. You can call, email, or chat with your CSM whenever you need a hand, and we’ll bend over backward to give you a great experience.

“It’s pretty unique to have a dedicated customer service person that I can reach out to directly via email or phone. I’ve even had the opportunity to speak with the CEO of GoCo when I’ve had larger needs. That just wouldn’t happen with any other software.”

Naomi Honig, Caliper Foods

Net Promoter Score

Our customers are 3x more likely to recommend GoCo compared to industry averages

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Source: NICE Satmetrix

Faster, More Hands-On Implementation

Our customers report that compared to other HR systems, GoCo’s implementation service is faster, easier, and more successful across the board. We assign a dedicated Implementation Manager to your project, who scopes your needs, processes your data, and does all the heavy lifting to bring your data and processes to life in GoCo. These elements earn us the best HR software reviews.

“GoCo was able to get our company fully implemented in record time!. Amazing!”

Melissa Chadd, Hammer Down Oilfield
Have questions about our implementation process, or want a custom quote?
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Rated Best in Customer Satisfaction

Don’t take our word for it! Check out our reviews on G2 Crowd to see why we’re rated Best Support and Fastest Implementation in the HR software category.

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    • Ease of use and clean look. I'm the administrator for my company's GoCo account and it's super easy to get new employees onboarded and enrolled in benefits. We were using digital e-forms for benefits enrollments and I'm so glad to have an automated system for employees to elect insurance!

      Jay G.

      HR Manager

    • Every year [during open enrollment], I would have sleepless nights just trying to get people to finish their paperwork on time. With GoCo, the process is just so much easier.

      Robin G.

      VP of HR

    • I love GoCo, and I adore their customer success team, because they are really who have made the experience all that it is for me.

      Renee C.

      HR Manager

    • GoCo has the best service of all the platforms i've worked with in this industry

      One Digital

      Benefit Consultant

    • GoCo helped us improve our relationship with our employees because they started to see that we were taking steps to ensure that they were being treated properly, and that they were receiving the attention that they needed.

      Erica R.

      HR Manager

    • GoCo has really held our hands through everything. We really see GoCo as our partner, not just a service provider.

      Darby D.

      Product Operations Manager

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