You Deserve Amazing Support for Your Transition
Great Service Should Start With a Real Human Touch
From tailored resources to hands-on support, we’re committed to ensuring a smooth, stress-free migration process from the TriNet HR Platform to GoCo.
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Personalized Support Every Step of the Way
A Direct Line to Support
At GoCo, we make switching from the TriNet HR Platform seamless with a dedicated transition team committed to delivering a smooth, stress-free experience. Your team will include platform experts with deep domain expertise across Implementation, Benefits, Payroll, and Customer Success.
From data migration and platform configuration to rigorous quality audits, we handle the heavy lifting for you. Our proactive, user-friendly onboarding process is designed to minimize effort on your end while providing full transparency and expert guidance throughout.
Eliminate Manual Entry & Stress
Our data exports and imports ensure a seamless, low-effort transition process from TriNet HR Platform to GoCo—minimizing disruption to your business. We’ll handle the heavy lifting, mass-importing employee data and platform configurations already set up in TriNet HR Platform, delivering a smooth, high-quality migration with minimal effort required from your team.
Plus, you’ll have final review and approval, the ability to make further edits and customization, and polish the data we’ve brought in.
Learning GoCo is a Breeze
You’ll get access to GoCo Academy, our learning platform that will get you up to speed in no time. With package-specific curriculum tracks, progress milestones, and comprehension metrics, you’ll be an expert on GoCo before you know it. Whether you’re learning the basics or diving into advanced features, GoCo Academy gives you everything you need to master the platform at your own pace.
Plus, training doesn’t end after implementation. You have lifelong access to our training resources to ensure you get the most out of GoCo.
Direct Answers to Their Questions
Your employees need support, too. Our Client Success Analysts field employee emails and calls, troubleshooting and setting them on the right path.
“GoCo.io's approach of assigning named contacts, a U.S.-based team, and providing personalized, free, and unlimited support distinguishes them from industry norms. Their emphasis on genuine human connections, avoidance of additional charges for services, and consistent, dedicated support contribute to their position as an industry leader.”
2024 Stevie Awards Judge
“GoCo's customer service is top notch, and our CSMs go above and beyond to ensure we receive the help we need.”
Client in Pharmaceuticals
“We ultimately chose GoCo for its unparalleled customer service and incredibly user-friendly interface.”
Debra Berlinrood
Controller at Real Time Medical Systems
“GoCo’s Benefits Specialist did an amazing job setting up our files and answering any questions we had. Our Platform Implementer was so thorough in setting up each pharmacy in GoCo and stayed on top of every detail. We were blown away with how supportive GoCo was while we were onboarding.”
Rida Ashraf
Director of Benefits at American Pharmacies
“My appreciation for the GoCo team always grows. They are quick with basic communication, finding solutions, and for creating new outcomes. I appreciate them being innovative and wanting to make my own team's jobs easier."
Liz M.
"I think GoCo's biggest shining star is its customer service. It is hard to find reliable customer service, and they are always quick to respond, solution-oriented, and friendly."
Mel R.
"With our previous payroll/HR platform, we could not get our assigned customer service representative to respond, and when she did, she was not helpful. With GoCo, our account rep is very responsive and helpful."
Verified User in Government Administration
"They are the most amazing customer support people EVER! They go above and beyond to help when needed."
Verified User in Information Technology and Services
“As for the support, there have been a few times when I’ve needed to reach out to the GoCo team and every time, they are so helpful and enthusiastic. They seem to love their job and love HR, which is exactly the kind of person I need in those moments! Every time they have solved my problem.”
Jared B.
“I have never experienced customer service like I have with GoCo. Before we’d even decided to partner with them, the GoCo team made me feel like family. I felt like I was important and what I wanted mattered.”
Debra Berlinrood
Controller at Real Time Medical Systems
Superior Client Support
We pride ourselves in our amazing client support. GoCo’s award-winning support team is 100% human and US-based. Each client gets assigned a dedicated team that stays with them for their full client lifecycle. Plus, clients can take advantage of our training program and 1-on-1 sessions at no additional cost.
When it comes to a successful HRIS transition, you deserve dedicated support that cares just as
much as you do. Meet GoCo.
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