Zenefits vs Rippling:
Choosing an HRIS

Choosing the right HRIS can be tough. As you explore your options for employee onboarding, benefits administration and more, it’s likely that you’ve heard of all-in-one HR software like Zenefits and Rippling. Both platforms manage payroll, benefits, and HR for SMBs.

Choosing the right HRIS can be tough. As you explore your options for employee onboarding, benefits administration and more, it’s likely that you’ve heard of all-in-one HR software like Zenefits and Rippling. Both platforms manage payroll, benefits, and HR for SMBs.

Whereas in the past, most businesses depended on paper-based, manual processes that affected productivity, modern HR software has become a crucial part of a positive employee AND HR experience.

Let’s compare Zenefits, Rippling, and GoCo -- a strong alternative that incorporates the highlights of both Zenefits, Rippling and more so you can streamline onboarding, benefits, payroll, and HR workflows for good.

Points of Comparison

Finding the right HRIS can greatly reduce the burden on your HR team, whereas the wrong fit could do the opposite. Here are a few key points of comparison you should look into while evaluating your options: customer satisfaction, key features, and pricing. These three points of comparison are often the main selling points that drive decisions in the SaaS space.

Customer Satisfaction

When it comes to an HRIS, customer satisfaction and support are arguably as important as the functionality of the software. Customer satisfaction covers everything from the product’s alignment with customer needs to the average support response time.

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A strong HRIS should prioritize efficient implementation by scoping out all of your needs, processing your data, and doing all the heavy lifting to bring your processes to life. From kickoff to testing and finally to launch, the HRIS adds value to your processes and does NOT slow them down. Your support team should also be just a call, email, or chat away. Make note of companies that listen to feedback and go the extra mile to deliver the best support.

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Your support team should also be just a call, email, or chat away. Make note of companies that listen to feedback and go the extra mile to deliver the best support.


Key Features

If you’re making the shift from paper-based HR systems to cloud-based software, your goal is to reduce the burden of chaotic, manual processes. After all, your employees are likely top of mind. What are their needs? What can an HRIS do to help them work more efficiently? Do you have multiple employee types? Are there remote workers as well? How can you better support your HR team? Flexibility to customize options and features for your business may also be a deciding factor.


A strong HRIS should solve the problems above and include the following:

Consolidated employee management features

Hiring and onboarding

Document management


Self-Service Tools

Benefits administration


Time and absence management

HR Support and advisory features

Dedicated customer support

Whether it’s a complete suite of employee onboarding features, self-service benefits, or advanced time-tracking capabilities, the scope of your future HR platform’s features should cover all aspects of your HR processes.


Here’s a comparison table that breaks down the included features of Zenefits, Rippling, and GoCo.

Employee Management Platform
Hiring & Onboarding
Personnel Tracking
Applicant Tracking
Employee Self-Service
Advanced Document Management
Performance Management
IT Management
Automated HR Workflows
Benefits Administration
Online Benefits Enrollment
New-Hire Benefits Preview
Connect to any Carrier
EDI Feed
Support for Health, Dental, Vision, Life, Disability, ADD, Ancillary Benefits
Built-in Payroll
Option to Bring Your Own Payroll
Payroll Sync Service
Virtual TIme Clock
Digital Timesheets
Time Off Requests, Balances, Accruals, Approvals
Advanced, Custom Time Off Policies
COVID-19 Paid Leave Tracking
HR Support and Advisory
On-Demand HR Advice from HR Pros
HR Resource Library (forms, templates, policies)

The three platforms overlap quite a bit in employee management and benefits administration features, but Rippling stands out for IT management, and GoCo offers automated workflows and advanced document management. All three platforms provide payroll, but Zenefits and Rippling do not offer payroll sync for cloud-based payroll platforms.

From a time tracking standpoint, Rippling falls behind, whereas Zenefits offers the basics + scheduling, and GoCo offers the basics + custom time off + COVID-19 paid leave tracking.

GoCo COVID-19 paid leave tracking



When it comes to pricing, find an employee management platform that can support all of your HR tasks and policies while still being affordable enough for your company size. Define your requirements to ensure that you can build custom pricing plans to fit your HR workflow and any other needs. The key is to decide what modules and features are required for your business, and take into account any added costs.

Zenefits vs. Rippling vs. GoCo

Your HRIS platform should check all the boxes for you -- not add any extra work to your plate.

Customer Satisfaction
(Based on G2 Quality of Support Score)
7.5 9.5 9.5
Key Features


Now that we’ve covered and compared the key points of comparison, let’s talk through the winners!

When Zenefits Wins
Zenefits is a good choice if scheduling is your top priority in an HR system. You can build and monitor individual schedules, and notify employees when new schedules are created.

When Rippling Wins
Rippling is a good choice if IT is your top priority. If your focus is on app management and device management, this could be a good option for you.

When GoCo Wins
GoCo is the clear winner if your end goal is a consolidated, flexible platform with unbeatable customer satisfaction, extensive platform features, and competitive pricing.


Whereas other HR platforms offer standard HR features like onboarding and benefits administration, GoCo shines with additional features like:

Proprietary Magic Docs technology. Re-imagine your approach to sending, collecting, and electronically signing HR-related documents.

Automated HR Workflows. Streamline routine tasks like hiring, onboarding, termination, and more. GoCo’s drag-and-drop workflow builder brings any process or checklist to life inside of GoCo.

Payroll Sync Service. If you can’t move to a new payroll, GoCo can sync data from the platform directly into your cloud-based payroll.

Advanced Time Tracking/Time Off Policies. From COVID-19 paid leave tracking to custom time off policies, GoCo stands out in this category.

Client Success. Customers are 3x more likely to recommend the GoCo platform compared to others in the industry. GoCo has won customer success awards for best support, best implementation, and offers white glove implementation to go the extra mile.

HR Support Center. GoCo provides access to expert HR advice and tools to support your team.

Why Choose GoCo Over
Zenefits and Rippling?

GoCo is a rapidly growing, mission-driven Zenefits and Rippling alternative on the market, because it truly offers a consolidated HR solution. More often than not, fancy HR software makes HR processes even more complex, sometimes with a steep learning curve as well. GoCo’s innovative software was built with flexibility and ease-of-use in mind, so your HR team can be more productive than ever before.

While there are many digital HR platforms out there, GoCo’s innovations specifically aim to help small businesses spend less time on manual HR tasks, so they can focus on growing productive, happy teams. Our platform aims to minimize the friction SMBs face in adopting HR tech, so HR managers can stop spending time on paperwork, complicated payroll processes, and new regulations. Easily automate any HR checklists, notifications, progress timelines, and data reports in one place, to give both your employees and yourself a consistent HR experience.

GoCo’s easy-to-learn user interface allows teams to adopt HRIS without spending hours on training. You’re never forced to ditch the processes that work for you. Need to stay with your existing cloud-based payroll? GoCo syncs all data to any payroll provider (cloud-based). Don’t want to ditch your benefits broker? GoCo can set up benefits with any broker partner so you don’t have to choose between advisors and HR tech. Tired of your old-school HR documents? Transform any document into a digital form for collecting important data.

With GoCo, you can better prioritize your team and leave the technical stuff for us, and receive a consolidated customer experience even stronger than what’s capable within Zenefits or Rippling. Take a free interactive tour today to see what we’re all about!

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for Small Business?

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